CityCrush Child Safety Standards

Updated: September 16, 2026

These standards are built from three movements that lock into one another, and the numbering names them. Policy 1 through Policy 3 settle the rules first — whom we protect, what is never permitted, and where the threshold sits; Enforcement 1 through Enforcement 4 turn those rules into actions that actually run every day — how age is checked, how content is screened, where leads come in, and how technology and staff are deployed; Consequence 1 and Consequence 2 set out the price of breaking the rules and how information about minors that slipped into the system is cleared. Remove any one of the three and nothing is left but paper. CityCrush is published by Cryze love, with FSHN FWRD LLC as the legal entity. Members, parents, guardians and regulators can all read it in that order.

【Policy 1】 — Charter: an app for adults, with minors outside its scope

CityCrush positions itself as a same-city social and speed-dating platform among adults, the registration threshold is fixed at 18, and minors are excluded from its scope as a whole. Visiting the app, creating an account, or using its city-card matching, voice speed-dating, instant messaging and virtual gifts is, for a minor, expressly prohibited.

Duties imposed by applicable law, together with every child-safety requirement Google Play lays down, are observed in full, without local exceptions and without relaxation according to where an account was registered. Audience size, the form content takes, and the language used are none of them grounds for lowering what these standards require.

【Policy 2】 — The zero-tolerance policy and the list of prohibited conduct

Toward child sexual exploitation and abuse (CSAE), CityCrush applies a zero-tolerance policy. That position admits no exception, and is not waived because the conduct happened in a private chat, a voice room, a limited share or any other non-public setting.

The platform strictly forbids any member from:

1. Any material that involves the sexual exploitation or abuse of children may not be produced, uploaded, distributed or stored;
2. Generating pornographic content featuring minors by AI synthesis, deepfake, image generation or live capture;
3. Grooming a minor — from winning trust and isolating the child from supervision, through offering virtual gifts, to requesting imagery; every link in that chain is forbidden;
4. Using matching, voice speed-dating or same-city filters to approach, recruit or lure a minor;
5. Requesting imagery or a meeting from a minor under labels such as "fan perks", a "private room" or "tips for photos";
6. Recruiting or referring a minor into pornographic livestreaming, offline transactions or any other exploitative setting;
7. Saving, redistributing, soliciting, or supplying the means of obtaining such material.

Any conduct that breaches these standards, once confirmed, is dealt with immediately; the specific measures appear under Consequence 1.

【Policy 3】 — The age threshold and admission policy

There is a single gate, but the requirement is unambiguous: you must be at least 18 at registration and must state your date of birth truthfully. Adult members may not do any of the following: enter a false date of birth, or use any other device to slip past age verification; register on a minor's behalf using an adult's identity details; assist, encourage or guide a minor to open an account and enter the platform; or put circumvention methods, tools or ready-made accounts into a minor's hands.

A surviving account that displays behavioural traits plainly at odds with its declared age is brought back into verification. Accounts registered abroad are bound by these standards and gain no exception from where they were created.

【Enforcement 1】 — How age verification is carried out

1. Registration cannot be completed without a date of birth, and anything under 18 is rejected at validation;
2. Where the details on a profile and the way an account behaves openly conflict, the case is queued for manual review without further prompting;
3. Once an account is established as being used by a minor, access is curtailed, the account is shut, and any attempt to register afresh on identical details is turned away;
4. Validation strength at the three entry points — registration, password recovery and profile editing — is re-tested with every release;
5. Device-side signals feed the assessment: how many accounts one device is tied to within a short window, how abruptly the sign-in city jumps, and whether card-swipe rhythm looks machine-driven.

Verification is not a single act. Where abnormal signals appear while an account is alive, the sequence above runs again.

【Enforcement 2】 — How content screening and risk patrols are carried out

1. Avatars, card photos and chat images uploaded by members are first classified by a machine-learning model and then reviewed by a human;
2. Call length, connection rate and report density in voice speed-dating feed a risk score, and unusual combinations trigger review;
3. Content suspected to be risky is restricted from display first and then moves into verification and handling, so that it cannot keep spreading while the review runs;
4. Report tickets are graded automatically by type, anything touching minors goes to the front of the queue, and handling progress is fed back to the reporter.

Patrols cover public cards, private messages and voice rooms; coverage is reviewed each quarter, and any category missed is added in the next round.

【Enforcement 3】 — How the reporting channels run

Where an account suspected of being held by a minor, content involving harm to children, or grooming and harassment aimed at minors comes to light, submit the lead through either channel below. The two carry identical force and may be used at the same time:

• In-app reporting — tap "Report" on the other party's profile page, in the chat window or inside a voice room, select the "Involving minors / child safety" category, and attach screenshots or a written description as prompted; anonymous submissions are accepted just the same.
• Reporting by email — if the in-app route is awkward, or the lead originates with a parent, a guardian or a regulator, write to service@citycrush-chat.com, setting out as far as you can the account involved, when it happened, the form the content took and any screenshots you hold.

Once a lead arrives, preliminary review begins within 24 hours and the necessary measures are taken according to the circumstances. Leads from parents or guardians have the guardianship relationship verified first and are handled on a priority basis.

【Enforcement 4】 — Technical support, staff training and updates to these standards

To sharpen identification and handling, the app integrates third-party services such as Sentry (exception and crash monitoring), Adjust (install attribution, used to spot bulk registration and ban evasion) and Mixpanel (behavioural analytics, used to flag abnormal account patterns). Every partner must comply with applicable data protection requirements and process data only to the extent its own service requires.

Staff in moderation and support roles receive dedicated child-safety training every six months, covering the language of grooming, evidential requirements and handling procedure. Changes in law and regulation, updates to Google Play platform policy and shifts in industry safety standards are tracked continuously, and age validation, content screening and reporting procedures are revised accordingly.

【Consequence 1】 — What follows a violation

The weight of the response is matched to the weight of the conduct. A violating account may face the following, applied alone or in combination:

1. The violating content is deleted and purged, with the route for uploading it again blocked at the same time;
2. Access to the account's features is narrowed, and in the graver cases sign-in and entry are suspended;
3. The account is banned outright, service eligibility ends with it, and the email and device used at registration go on a watch list;
4. A record of the action taken, together with the evidence behind it, is preserved for any later check;
5. Where the conduct may amount to a criminal offence, what is needed is handed to law enforcement as the law directs, and the investigation is assisted.

Leads concerning minors jump the queue ahead of ordinary violation reports. Once a case closes, the person who reported it may ask how it ended; if duties of confidence or the needs of an investigation mean detail cannot be shared, the reason will be given. Where a lead points to a person in real-world danger, we will, beyond our lawful cooperation, encourage the reporter to alert the local police or a child protection service as well.

【Consequence 2】 — Clearing information about minors, and how to reach us

Minors stand outside this app, so children's personal information never falls within the scope of what we set out to gather. Where an age entered in error, a registration obtained by deception, or a turn of events we did not anticipate has nonetheless carried such information into our systems, confirmation is followed by deletion of the information, restriction of the account from any further use of the app, and a check across our systems for comparable exposure. Handling of this information also follows the requirements of the CityCrush Privacy Policy.

Enquiries, suggestions and complaints concerning these standards, the safeguards we apply for minors, or how a particular case was resolved are all welcome through the channels below: